I RECEIVED the newly-designed K-Electric bill for the month of April but found nothing special therein except wastage of paper.

A number of organisations have adopted paperless correspondence, whereas K-Electric has added one more page to its previous bill. The PTCL is also doing the same thing.

The consumers are least concerned about the newly-designed bills or change in PIA livery on its aircraft. Instead, they are more concerned about the delivery of quality services by these organisations, which in both cases are highly unsatisfactory; rather they are pathetic.

It is proposed that instead of incurring huge expenses on designing and publicity, these utility services try to improve their performance.

Tajammul Hussain

Karachi